The Microsoft Dynamics CRM business app streamlines your business functions in order to increase profitability in sales, marketing, social, and service divisions. Qualify prospects by tracking customer interactions and data within the platform. Share insights across your organization through multiple channels, so everyone in your company has the full picture of what your customers want and need. In short, Microsoft Dynamics CRM helps improve the management of your business, so you can focus on the most important part – your customers.
Microsoft Dynamics offers best-in-class features to grow efficiency and productivity, working with programs you already know how to use. Microsoft Dynamics easily integrates with Outlook to simplify communication management. Email campaigns can be automated and Excel spreadsheets imported without compromising document integrity, formatting or readability. Take the hassle out of managing calendars and let Microsoft’s “Cortana” personal assistant become, well, your personal assistant.
Microsoft Dynamics CRM customer engagement solutions build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible.
- Sales: Automate sales processes to boost productivity, gain key insights, streamline sales cycles, and reduce costs. Microsoft Dynamics (CRM) features a highly intuitive interface including Microsoft Office-embedded capabilities.
- Service: The service capabilities for Microsoft Dynamics CRM empower companies to deliver end-to-end, self-assisted, and onsite service.
- Marketing: Microsoft Dynamics Marketing is an integrated marketing resource management solution for marketing operation, planning, execution, and analytics across all channels, including email, digital, social, mobile, and traditional.
- Social: In a socially connected world, interaction with customers is key to growing your business. Microsoft Social Engagement is a powerful CRM service that puts cutting edge tools in the hands of your sales, service, and marketing teams.
Start reducing costs and increasing profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions — marketing, sales, and customer service. Microsoft Dynamics CRM solutions can deliver high return on investment (ROI), through marketing automation, customer service, and sales force automation.