Service and Support Pricing

Service Price Increment
Initial Assessment $0 30 minutes
Training – 1 User $150 per hour
Training – 2+ Users $225 per hour
Needs Analysis $150 per hour
Customization $150 per hour
Project Review/Management $150 per hour
Scripting – SQL, Deluge $200 per hour
Conversion Analysis $200 per hour
Upon Receipt $150 per hour
Net 30 $175 per hour
Copper $145 5 hours
Bronze $140 10 hours
Silver $135 20 hours
Gold $130 30 hours
Platinum $125 40 hours
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Payment Terms

For remote/online support there is a 1 hour minimum that will be authorized for payment via your credit card. We invoice in 15 minute increments so that equates to four support incidents.  If an incident is going to take more than 1 hour then we will advise for pre-approval and we will then pre-authorize that amount on your credit card to proceed.  Onsite support visit is billed at $75 per hour round trip from Atlantic Database Corporate or Satellite offices, whichever is closer.  If overnight stay is required then lodging and meals incurred by Atlantic Database are to be reimbursed subject to advanced approval by client. Minimum 4 hours billable for onsite services.  Upon receipt services require a credit card for authorization before services can be rendered. If paying by check then services will be provided once check received and on deposit or a purchase order is received with Net 30 terms. Credit balances will be honored for 12 months on services. 2% per month interest applies to balances past 30 days due. Returns of software and books require 15% restocking fee.