Needs Assessment is complimentary for a maximum time of 30 minutes, after which either a Support Retainer is required to provide subsequent support or a paid Needs Analysis to scope a project, provide budget and timeline for approval. All project work requires up front payment before any work can begin. For support time, billed in 15 minute increments and debited against retainer on file, client may request statement and Atlantic Database will not exceed retainer without approval and pre-payment to continue working with client. Needs Assessments are conducted on line only and require the client to fill out a questionnaire in advance that will be provided electronically. Onsite appointments are associated with billable time only and travel time is billed at 1/2 standard rate round trip because time is money and we have other clients waiting and ready for us to work with them on the clock. If overnight stay is required then lodging and meals incurred by Atlantic Database are to be reimbursed and will be budgeted, approval and paid in advance. Minimum 4 hours billable for onsite services. Upon receipt service rate requires a credit card for authorization before services can be rendered. If paying by check then services will be provided once check received and on deposit or a purchase order is received with Net 30 terms and payment made. Credit balances will be honored for 12 months on services and are non-refundable. 2% per month interest applies to balances past 30 days due if applicable. All projects require approval and subsequent work will be submitted for approval before proceeding. Change in requirements will require a Change Order and is billable time to assess and will be invoiced on top of project budget. Project reviews are also billable time and will be invoiced and deducted against budget. All online meetings will be recorded for qualify assurance and overall team accountability between Client and Atlantic Database. If paying by credit card a 3% fee is included in invoice to cover cost associated with that method of payment, if paying by check then invoice is adjusted accordingly.